Frequently Asked Questions

If your phone is running slowly, an app (like groupme) isn't loading, or your service is coming in and out, follow these steps first before submitting a ticket.
Si su teléfono está funcionando lentamente, una aplicación (como groupme) no se está cargando o su servicio entra y sale, siga estos pasos antes de enviar un ticket.

• On an iPhone 7 or iPhone 7 Plus: Press and hold both the Sleep/Wake and Volume Down buttons for at least ten seconds, until you see the Apple logo.
• On an iPhone 6s and earlier, iPad, or iPod touch: Press and hold both the Sleep/Wake and Home buttons for at least ten seconds, until you see the Apple logo.

•  En un iPhone 7 o iPhone 7 Plus: Mantenga presionados los botones de Suspender / Despertar y Bajar volumen durante al menos diez segundos hasta que vea el logotipo de Apple.
• On an iPhone 6s and earlier, iPad, or iPod touch: Press and hold both the Sleep/Wake and Home buttons for at least ten seconds, until you see the Apple logo.